False alarms can be very inconvenient for the authorities, you and your family. Kenco Security and Technology’s superior product, maintenance plan and product warranty paired with our customers can prevent false alarms.

We want to make sure that false alarms do not become a problem for you; here are a few steps you can take to help:

1. Make sure that all users of your system know how to operate it and use its features properly. (Call Kenco Security and Technology for on site training if you need assistance)
2. Read and retain the operator’s manual.
3. Rehearse cancelling an alarm, and make sure that everyone using your system knows the code assigned to your account. (Call Kenco Security and Technology with questions)
4. Call Kenco Security and Technology immediately if your system is having any problems.
5. Call Kenco Security and Technology immediately if you are changing your phone number, telephone provider, going wireless or plan to move.
6. Call Kenco Security and Technology to update changes to your account (call list, new user etc. . .).
7. Test your system regularly.